Office Manager Command Center
The office manager's weekly command post — not another spreadsheet.
Morning queue, client communications, estimate pipeline, rotation manager, Mary dispatch, payment follow-up, and gas review — one hub for Summer-style office leadership.
Outcomes owners care about
- Start the day knowing what changed overnight
- Draft client emails before sending — no auto-blast
- Track estimates from lead to first scheduled stop
- Handle rotation exceptions without losing the customer thread
- Assign field-check tasks to trusted office staff
- Run Tuesday payment follow-up and Monday gas review rituals
What's included
Morning Queue & Today Needs Attention
Overnight changes, call-offs, route adjustments, and open work items in one prioritized queue.
ETA Watch & Client Communications
Spot late-risk stops, draft customer notifications, and approve email before send.
Estimate Pipeline
Lead → appointment → estimate → onboarding → scheduled — with checklist accountability.
Rotation Manager
Skip, move, or one-time deviations with return-to-normal dates and follow-up work items.
Mary Dispatch
Assign estimate visits, field checks, and house inspections to trusted office field staff.
Payment Follow-Up & Gas Review
Tuesday payment queue with reminder drafts; Monday team-day gas reimbursement recommendations.
End-of-Day Handoff
Capture open items, tomorrow summary, and route notes for the next manager on duty.
Honest positioning: ICommand does not advertise SMS sending, auto-send email, AI dispatch, payment processor. We ship validated workflows only.